From our space to yours, every GINA&AURA order is thoughtfully prepared and handled with care. We offer local delivery to eligible addresses in selected cities and suburbs across the Greater Toronto Area.

DELIVERY AREAS & FEES

Delivery fees are charged per order in Canadian dollars.

DELIVERY ZONES & FEES

• $9.95 | Maple, Vaughan, Woodbridge, Concord, Thornhill and Richmond Hill

• $14.95 | Toronto, Aurora, Newmarket, Markham, Mississauga and Brampton

• $19.95 | Oakville, Burlington, Milton, Georgetown, Stouffville, Pickering, Ajax, Whitby, Brooklin, Oshawa, Courtice and Bowmanville

Toronto delivery includes eligible addresses in North York, Scarborough, Etobicoke, East York and York.

Local delivery availability is determined by your postal code. Coverage is limited to selected areas within the communities listed above and does not include every rural or outlying address.

If your address is eligible, local delivery will appear as an option at checkout. The applicable fee and any taxes will be displayed before you complete your purchase.

Our free shipping offer on eligible orders over $75 does not apply to local delivery.

DELIVERY SCHEDULE & ORDER CUTOFF

Local deliveries take place on Saturdays between 10:00 a.m. and 4:00 p.m. Eastern Time.

Please place your order by Wednesday at 8:00 p.m. Eastern Time for delivery that Saturday, subject to product readiness and delivery availability.

Orders placed after the cutoff are scheduled for the following Saturday. If an item requires additional preparation or your requested delivery week is unavailable, we will contact you to confirm the next available date.

We will contact you before delivery to confirm your scheduled date and provide an estimated arrival window. Exact arrival times cannot be guaranteed.

DELIVERY DETAILS & BUILDING ACCESS

Please provide a complete and accurate address, including:

• Your street address and unit or suite number

• Your buzzer code, where applicable

• A contact number where you can be reached on delivery day

• Any instructions needed to access your building or receive your order

For apartments and condominiums, please let us know whether a concierge can accept your order or whether a direct handoff is required.

If you would like an eligible order left in a safe place, please provide clear instructions. We will confirm whether unattended delivery is suitable for your items.

LIVING PLANTS & WEATHER-SENSITIVE ITEMS

Plants are living energy, and their well-being matters to us.

For orders containing living plants, please arrange for someone to be available to receive the delivery. Plants should be brought indoors promptly and protected from extreme temperatures.

We may require a direct handoff for plants and other weather-sensitive items. If conditions could affect their well-being, we will contact you to arrange an alternative delivery date.

Any product-specific delivery restrictions will be noted on the product page or communicated before delivery.

DELIVERY DELAYS

Weather, traffic, road conditions and other unexpected circumstances may affect our delivery schedule.

If your delivery is delayed or needs to be rescheduled, we will contact you using the information provided with your order.

MISSED OR UNSUCCESSFUL DELIVERIES

If we cannot complete a delivery because of an incorrect address, an access issue or an unavailable recipient when a handoff is required, we will contact you to arrange the next step.

An additional fee may apply if another delivery trip is needed. We will explain any charge and obtain your agreement before arranging redelivery.

CHANGES TO YOUR DELIVERY

If you need to update your address or delivery instructions, email info@ginaandaura.com as soon as possible and include your order number.

We will do our best to accommodate changes, but they may not be possible once your order is out for delivery. An address change may affect delivery eligibility, fees or timing.

AN ISSUE WITH YOUR ORDER?

If your order arrives damaged, is incorrect or has not arrived as expected, please contact info@ginaandaura.com as soon as possible.

Include your order number, a description of the issue and, where relevant, clear photographs of the affected items and packaging. Please retain the packaging while we review your concern.

For more information, visit our Returns & Refunds Policy.

QUESTIONS ABOUT LOCAL DELIVERY

Not sure whether your address is within our delivery area? Email info@ginaandaura.com with your postal code before placing your order, and we will be happy to help.