RETURNS & REFUNDS POLICY

Last Updated: September 26, 2026

At GINA&AURA, every product is thoughtfully selected, prepared, and handled with intention.

Many of the pieces we offer are living, natural, delicate, handmade, individually selected, or one of a kind.

Because of the nature of our products, all sales are final.

This policy applies to purchases made from GINA&AURA Inc., operating as GINA&AURA.

ALL SALES ARE FINAL

GINA&AURA does not accept voluntary returns or exchanges for:

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Change of mind
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Personal preference
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Ordering the incorrect product
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Ordering the incorrect size
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Natural variations in plants
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Natural variations in crystals or minerals

Normal characteristics of handmade or natural products

Minor cosmetic differences that do not materially affect the product

This policy applies to products including:

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Indoor plants
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Succulents
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Crystals and minerals
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Spiritual and ritual goods
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Home décor
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Gifts
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Plant accessories
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Incense and related products
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Sale and promotional merchandise
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One-of-a-kind products
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Please review product descriptions, photographs, dimensions, quantities, care information, and your order carefully before completing your purchase.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

LIVING PLANTS

All plant sales are final.

Plants are living organisms, and every plant is naturally unique.

The plant you receive may vary from photographs in characteristics including:

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Height and overall size
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Leaf count
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Leaf shape
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Colour
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Variegation
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Growth pattern
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Natural markings
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Root structure
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Maturity
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Minor cosmetic imperfections
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These characteristics are normal aspects of living plants and are not necessarily defects.

Unless a listing specifically states that you are purchasing the exact plant pictured, photographs are intended to represent the plant variety and general appearance.

PLANT HEALTH AFTER PICKUP

At GINA&AURA, we put significant care into preparing plants for their next home.

Our plants go through our signature acclimation and care process and are offered for sale once we believe they are healthy and established.

Once a plant leaves our care, however, its continued health depends on environmental conditions and ongoing care outside our control.

These may include watering, lighting, temperature, humidity, airflow, soil conditions, pests, placement, handling, seasonal changes, and household environment.

For this reason, except where required by applicable law or expressly provided through a separate written guarantee, GINA&AURA cannot guarantee the continued health, appearance, growth, or survival of a living plant after it has entered the customer's care.

Plant-care information provided by GINA&AURA is intended as general guidance.

CRYSTALS & MINERALS

All crystal and mineral sales are final.

Crystals and minerals are natural materials, and variations are expected.

These may include differences in:

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Colour
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Pattern
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Shape
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Size
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Weight
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Clarity
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Texture
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Mineral inclusions
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Natural fractures
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Cavities
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Surface markings
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These characteristics are part of the natural formation and individuality of the stone and are not necessarily defects.

Unless a listing specifically states that the exact item photographed will be provided, product photographs may represent the type and general appearance of the crystal or mineral rather than the exact piece you receive.

HANDMADE & NATURAL PRODUCTS

Certain GINA&AURA products may be handmade or incorporate natural materials.

Minor variations in dimensions, colour, texture, pattern, finish, or appearance are normal and contribute to the individuality of each piece.

These normal variations are not grounds for a voluntary return, exchange, or refund.

SALE ITEMS & PROMOTIONS

Products purchased during a sale, with a promotional offer, or using a discount code remain subject to our all sales final policy unless expressly stated otherwise or required by applicable law.

ORDER CANCELLATIONS

Please review your order carefully before completing checkout.

Because orders may begin processing shortly after they are received, we cannot guarantee that an order can be cancelled or changed after it has been placed.

If you notice an error, contact us at info@ginaandaura.com as soon as possible.

If processing has not begun, we may attempt to assist, but cancellation or modification is not guaranteed.

Any mandatory cancellation rights provided by applicable law remain unaffected.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Our all sales final policy does not mean we will ignore a genuine problem with your order.

If you receive a product that:

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Arrives damaged in transit
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Is materially defective
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Is materially different from what you ordered

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Is the incorrect product
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Please contact us at info@ginaandaura.com as soon as reasonably possible after receiving or collecting your order.

Please include:

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Your full name
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Order number
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Description of the issue
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Clear photographs of the product
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Photographs of shipping packaging where applicable

Any other information reasonably necessary for us to review the issue

For shipped products, please keep the product and all original packaging until we have reviewed your claim.

After reviewing the circumstances, GINA&AURA may provide an appropriate resolution where applicable.

Depending on the circumstances, product availability, and applicable law, this may include:

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Replacement
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Store credit
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Refund
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Another reasonable resolution
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WHAT IS NOT CONSIDERED DAMAGE OR A DEFECT

For clarity, the following generally are not considered damage or defects:

Plants: Natural leaf imperfections, minor cosmetic markings, differences in size, leaf count, shape, colour, variegation, growth pattern, or normal changes associated with acclimation.

Crystals & minerals: Natural inclusions, colour variation, mineral deposits, natural fractures, cavities, surface texture, irregular shape, or variations in size and weight.

Handmade & natural products: Minor variations in dimensions, finish, texture, pattern, colour, or appearance.

These characteristics are part of what makes living, natural, and handmade pieces unique.

UNAUTHORIZED RETURNS

Please do not mail, ship, deliver, or otherwise return a product to GINA&AURA unless we have specifically instructed you to do so.

Because all sales are final, unauthorized returns may not be accepted or eligible for reimbursement.

SHIPPING CHARGES

Original shipping charges are generally non-refundable where permitted by applicable law, except where a refund of those charges is required as part of an applicable legal remedy or otherwise approved by GINA&AURA.

Additional shipping costs resulting from a customer-provided incorrect address, refused shipment, or other customer-directed delivery issue may also be non-refundable where permitted by law.

Please review our separate Shipping Policy for complete shipping information.

CONSUMER RIGHTS

Our all-sales-final policy governs voluntary returns and exchanges.

It is not intended to remove, waive, or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

Where applicable Canadian or provincial consumer-protection law provides a mandatory cancellation, refund, replacement, or other remedy, that right or remedy will apply notwithstanding this policy.

QUESTIONS OR ORDER ISSUES

If there is a genuine issue with your order or you have questions regarding this policy, please contact:
Email: info@ginaandaura.com

Please include your order number when contacting us about an existing purchase.