Skip the shipping and pick up your good energy locally.

GINA&AURA Inc., operating as GINA&AURA, offers local pickup in Maple, Ontario, Canada for eligible online orders.

Local pickup is especially important for our living plants, which we currently do not ship.

LOCAL PICKUP AVAILABILITY

Local pickup may be available as early as the next day, depending on when your order is placed, product availability, and the time required to prepare your order.

Please note that next-day pickup is not guaranteed.

You'll receive a notification when your order is ready, along with the applicable pickup instructions.

Please do not arrive for pickup until you have received confirmation from GINA&AURA that your order is ready.

PLANT PICKUP

At this time, GINA&AURA does not ship living plants.

Plants purchased through our online store are therefore available through local pickup or other local purchasing options offered by GINA&AURA.

Every GINA&AURA plant goes through our signature acclimation and care process before being offered for sale.

We believe plants should be prepared for their next home—not simply sold fresh from the greenhouse.

This process may include gently removing the original growing medium, inspecting and cleaning the roots, repotting in our handcrafted soil blend individually curated for the plant variety, cleaning and treating the foliage with our organic plant spray, acclimating the plant to an indoor environment, and monitoring its health and growth.

We offer our plants once we believe they are healthy, established, and ready for their next home.

PICKING UP YOUR ORDER

Please follow the pickup instructions provided with your ready-for-pickup notification.

When collecting your order, we recommend checking that you have received the correct items before leaving.

For living plants, crystals, fragile items, and natural products, we also encourage you to inspect your purchase at pickup.

If you notice an issue, please bring it to our attention before leaving whenever reasonably possible.

TRANSPORTING YOUR PLANTS

Once your plant leaves our care, please transport it carefully.

Plants can be sensitive to:

• Extreme heat or cold

• Direct sunlight inside a vehicle

• Extended periods inside a parked vehicle

• Sudden temperature changes

• Rough handling

• Tipping or movement during transportation

We recommend transporting your plant directly home and avoiding leaving it unattended in a vehicle, particularly during very hot or cold weather.

Once a plant has been collected, its transportation, environment, and ongoing care are the customer's responsibility, subject to applicable law.

NATURAL VARIATIONS

Plants, crystals, minerals, and many other GINA&AURA products come from nature, which means no two pieces will be exactly alike.

Variations in size, shape, colour, pattern, variegation, texture, mineral inclusions, growth pattern, or other natural characteristics are part of what makes each piece unique and are not necessarily considered defects.

PICKUP DELAYS

If you cannot collect your order as expected, please contact us at info@ginaandaura.com as soon as possible so alternate arrangements can be discussed.

Living plants require ongoing care and cannot necessarily be held indefinitely.

If there is a significant delay in collecting a plant, we will continue to provide reasonable care while it remains with us, but prolonged pickup delays may affect the arrangements available for the order.

UNCLAIMED ORDERS

Please make every reasonable effort to collect your order according to the pickup arrangements provided.

If an order remains unclaimed and we are unable to reach you, additional arrangements may be required.

Because living plants require ongoing maintenance and cannot be stored indefinitely, GINA&AURA reserves the right, subject to applicable law, to determine reasonable next steps for significantly overdue or abandoned pickup orders after attempting to contact the customer.

ALL SALES ARE FINAL

All GINA&AURA sales are final.

Local pickup orders are subject to our Returns & Refunds Policy.

We do not offer returns or exchanges for change of mind, personal preference, natural variation, or ordering the incorrect product or size.

This does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

QUESTIONS ABOUT LOCAL PICKUP

For questions about an existing pickup order, please contact:
Email: info@ginaandaura.com

Please include your order number so we can assist you more efficiently.