At GINA&AURA, every order is intentionally prepared, carefully packaged, and handled with care before making its way from our space to yours.

All orders are processed and shipped by GINA&AURA Inc., operating as GINA&AURA, from Maple, Ontario, Canada.

SHIPPING WITHIN CANADA

We currently ship only within Canada.

GINA&AURA does not currently offer international shipping through our online store.

$9.95 FLAT-RATE SHIPPING

We offer a $9.95 flat shipping rate on orders under $75.

FREE SHIPPING OVER $75

Enjoy free shipping on orders over $75 CAD before applicable taxes.

The qualifying purchase amount is calculated after applicable discounts and before taxes.

A NOTE ABOUT SHIPPING OUR PLANTS

At this time, GINA&AURA does not ship living plants.

As our business grows, we hope to expand our shipping options in the future. For now, our plants are available through local pickup and other local purchasing options offered by GINA&AURA.

Plants are living energy, and their health and well-being matter to us. While we're getting started, we've chosen to keep our plants close to home rather than place them through the additional temperature changes, handling, and transit conditions that can come with shipping.

This allows us to maintain the level of care that is central to our signature acclimation process and ensure that each plant leaves our care healthy, established, and ready for its next home.

If plant shipping becomes available in the future, this Shipping Policy will be updated accordingly.

ORDER PROCESSING

Many of our products require preparation before they are ready to leave our care, and certain products may be made or prepared to order.

Please allow up to 2–3 business days for your order to be processed before receiving your shipping notification.

Orders are processed Monday through Friday, excluding holidays, and only after payment has been successfully confirmed.

Orders received after 8:00 PM Eastern Time (ET) will begin processing on the following business day.

Please note that processing time is separate from shipping/transit time. The 2–3 business day processing period does not include the time your package spends in transit after it has been transferred to the shipping carrier.

SHIPPING CARRIERS

Depending on your order, destination, and available shipping service, fulfilled orders may be shipped using:

• Purolator

• Canada Post Expedited Parcel

• FedEx

GINA&AURA reserves the right to select the appropriate available carrier and shipping service for an order.

TRACKING YOUR ORDER

Once your order has been fulfilled and prepared for shipment, a tracking number will be provided using the contact information associated with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping notification.

Tracking updates, estimated delivery dates, and delivery scans are provided by the applicable shipping carrier.

SHIPPING & DELIVERY TIMES

Estimated delivery dates provided during checkout, through tracking information, or by a shipping carrier are estimates and are not guaranteed by GINA&AURA, unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside GINA&AURA's reasonable control, including:

• Carrier delays

• Weather conditions

• Extreme temperatures

• Seasonal shipping volume

• Service disruptions

• Transportation delays

• Natural disasters or severe weather

• Incorrect or incomplete delivery information

• Delivery-access issues

• Other circumstances affecting the carrier's network

GINA&AURA Inc. is not responsible for carrier or transit delays that occur after an order has been transferred to the shipping carrier, to the extent permitted by applicable law.

Where reasonably possible, we will assist with available tracking or carrier information if a shipment experiences an unexpected delay.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, contact us at info@ginaandaura.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the shipping carrier.

Where permitted by applicable law, additional shipping costs resulting from an incorrect or incomplete customer-provided address, refused delivery, or a package returned to sender may be the customer's responsibility.

LOST, MISSING OR DELIVERED PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

• Check around the delivery location and any safe-drop areas.

• Check with household members, neighbours, building management, concierge, or reception where applicable.

• Review the carrier's tracking information.

• Contact the applicable shipping carrier if necessary.

You may also contact GINA&AURA at info@ginaandaura.com so we can determine whether additional shipment information is available.

Responsibility and available remedies for lost, missing, stolen, or misdelivered packages will depend on the circumstances, carrier policies, and applicable law.

DAMAGED SHIPMENTS

If your order arrives with visible shipping damage, please contact info@ginaandaura.com as soon as reasonably possible.

Please include:

• Your name

• Order number

• A description of the issue

• Clear photographs of the affected product

• Photographs of the exterior and interior packaging

• Any other relevant information

Please keep the product and all original shipping materials until we have reviewed the issue.

Photographs and packaging may be required to submit or support a claim with the shipping carrier.

Please see our separate Returns & Refunds Policy for additional information regarding damaged, defective, or incorrect products.

QUESTIONS ABOUT SHIPPING

If you have questions about an order or shipment, please contact:
Email: info@ginaandaura.com

Please include your order number when contacting us regarding an existing purchase.